ServHQ

Refund Policy

Last updated: March 2026

1. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality.

2. When You Are Entitled to a Refund

You may be entitled to a full or partial refund in the following circumstances:

  • A booked service was not performed at all
  • The service was not completed to an acceptable standard and we were unable to remedy it
  • The service provider failed to show up without reasonable notice
  • You were charged for work that was not agreed upon

3. Cancellations

We understand plans change. Our cancellation terms are:

  • Before booking confirmation: Cancel anytime at no charge via your Dashboard.
  • More than 24 hours before the appointment: Full refund or no charge applied.
  • Less than 24 hours before the appointment: A cancellation fee may apply to cover the provider's time. This will be communicated to you at the time of booking.
  • Same-day cancellation: A cancellation fee of up to 50% of the quoted amount may apply.

4. Service Quality Issues

If you are not satisfied with the quality of a completed service, please contact us within 48 hours of the service being completed. We will work with you and the service provider to remedy the issue. This may include:

  • Returning to fix or complete the work at no extra charge
  • A partial or full refund where appropriate
  • A credit towards a future service

5. How to Request a Refund

To request a refund or raise a quality concern:

  1. Email us at info@servhq.com.au
  2. Include your name, the service type, and the date of service
  3. Describe the issue and what outcome you are seeking

We aim to respond to all refund requests within 2 business days and resolve them within 7 business days.

6. Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may contact Consumer Affairs in your state or territory, or the Australian Competition and Consumer Commission (ACCC).

7. Contact

info@servhq.com.au
ServHQ — servhq.com.au